It is a CRM package with non-voice customer communication and a multi-location automated workflow model. It supports Physical letters, Images, Email, Fax and data interface with ibanking systems.

Features:

• An Image based customer query response system with support for multiple modes like letters, Email, Fax, etc
• Classifies information from structured and unstructured documents.
• Template based Automated Letter Generation System .
• Transformation of Information into Knowledge.
• Routing and notification services.
• Integrates Seamlessly with existing applications

Benefits:

• Improved customer service by streamlining response time
• Improves operations and reduces cost by optimizing query handling and response process
• High Level of Security and Privacy
• Web/Intranet based client support
• Productivity Tracking with comprehensive MIS
• Knowledge based Personalized MIS .
• Alerts and notifications based on the information
• Supports structured and unstructured Documents